ace671 Privacy Policy — How We Handle Your Data

ace671 ("the Platform", "we", "us", "our") is committed to protecting the privacy of every individual who visits, registers with, or otherwise interacts with the ace671 platform at ace671.org. This Privacy Policy sets out in clear terms the personal data we collect, the lawful basis on which we process it, how it is stored and protected, the circumstances under which it may be shared with third parties, and the rights you have with respect to your own personal information.

This Privacy Policy forms part of the wider contractual relationship between you and ace671 and should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. By accessing or using the ace671 platform — including through a mobile browser on a device in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree to this Privacy Policy, you must not create an account or continue to use the ace671 platform. We reserve the right to update this Policy at any time. Material changes will be communicated via a notice on the platform or by email to your registered address. The "Last updated" date at the top of this page always reflects when the most recent revision took effect.

ace671 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of our services, and in limited circumstances from trusted third-party sources. The categories of data we may collect include:

ace671 processes your personal data only for the purposes described in this Policy and only where we have a lawful basis to do so. The primary purposes for which we use your data are as follows:

• Account management: creating, verifying, maintaining, and closing your ace671 account, including identity verification and age confirmation (players must be 21 years of age or older).
• Service delivery: processing deposits and withdrawals via supported payment methods, settling bets and game results, and awarding bonuses and promotional credits.
• Security and fraud prevention: detecting and investigating suspicious activity, preventing multiple account creation, identifying and blocking underage access, and protecting the integrity of the ace671 platform.
• Responsible gaming: monitoring betting patterns to identify signs of problem gambling, enforcing self-exclusion requests, applying deposit limits and time-out periods, and contacting players where we have welfare concerns.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance across all ace671 products and services.
• Legal and compliance obligations: retaining transaction and identity records as required by applicable law and responding to lawful requests from competent authorities.
• Platform improvement: analysing usage data in aggregate or anonymised form to improve platform design, game selection, and the overall player experience for users across Dhaka, Chittagong, Sylhet, and the wider Bangladesh market.
• Marketing communications: sending you promotional offers, game updates, and seasonal promotions (for example around BPL cricket season, Eid, or Pohela Boishakh) where you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting support.

ace671 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

ace671 does not share your personal data with third parties except in the following circumstances, each of which is governed by appropriate data protection safeguards:

• Payment processors: We share the minimum necessary financial data with payment service providers (including bKash, Nagad, Rocket, and Upay) to facilitate deposits and withdrawals. These providers process your payment data under their own privacy policies and are bound by contractual obligations to protect your information.
• Identity verification services: Where required for account verification, we may share identity documents or data points with trusted KYC (Know Your Customer) verification service providers. These providers act strictly as data processors on our behalf.
• Game and software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as anonymised session identifiers) necessary to deliver their games on the ace671 platform. These providers do not receive your full personal profile.
• Legal and regulatory authorities: ace671 will disclose personal data to competent authorities, law enforcement bodies, or courts when required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud or protect the safety of our players or the public.
• Business transfers: In the event of a merger, acquisition, or sale of the ace671 platform or its assets, player data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases of third-party data sharing, ace671 requires the recipient to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

ace671 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements.

As a general principle:

• Active account data is retained for the full duration of your account's active lifetime.
• Transaction and gaming records are retained for a minimum of five (5) years following the date of each transaction or gaming session, in accordance with standard financial record-keeping obligations.
• Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the last transaction, whichever is later.
• Marketing consent records are retained for as long as your consent remains active and for a reasonable period thereafter to demonstrate compliance.
• Support communications are retained for a period of three (3) years following the resolution of the relevant enquiry.

After the applicable retention period has elapsed, your data is either securely deleted or anonymised so that it can no longer be associated with you as an individual. Where anonymisation is not technically feasible, we apply appropriate access restrictions to the retained data.

As a user of the ace671 platform, you hold a number of rights with respect to your personal data. These rights are set out below. To exercise any of them, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and in any event within thirty (30) days of receiving your request.

Please note that certain rights may be limited where ace671 is required to retain or process your data to comply with a legal obligation, to prevent fraud, or to fulfil our contractual obligations to you. We will always explain the reason for any limitation when responding to your request.

ace671 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption across all data transmitted between your device and the ace671 platform;
• Secure server infrastructure with restricted physical and logical access controls;
• Password hashing using industry-standard cryptographic algorithms — your password is never stored in plain text;
• Session management controls that automatically expire inactive sessions to reduce the risk of unauthorised access;
• Fraud detection systems that monitor for irregular account activity in real time;
• Staff access controls ensuring that personal data is accessible only to employees and contractors who require it to perform their specific job functions.

While ace671 takes all reasonable precautions to protect your data, no internet-based service can guarantee absolute security. You are responsible for keeping your ace671 Login credentials confidential and for notifying us promptly at [email protected] if you suspect that your account has been accessed without your authorisation.

The ace671 platform integrates with a number of third-party services — including payment processors and game providers — to deliver its full range of features. While ace671 carefully vets all third-party partners, we are not responsible for the privacy practices or content of those external services. Each third-party provider operates under its own privacy policy, and we encourage you to review their policies before sharing personal information directly with those services.

ace671 does not control, and is not responsible for, the data practices of payment networks such as bKash, Nagad, Rocket, and Upay when you interact directly with those providers outside of the ace671 platform. The ace671 Privacy Policy applies only to information collected through ace671.org and our associated platform services.

ace671 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders via the email address registered to their account.

Your continued use of the ace671 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should discontinue your use of the platform and contact [email protected] to request account closure.

We recommend reviewing this page periodically so you remain informed about how ace671 handles your personal data. All previous versions of this Policy are available on request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace671 handles your personal data, please contact our support team. All privacy-related enquiries are handled with strict confidentiality and will receive a response within a reasonable timeframe.

You may reach us by email at: [email protected]. Please include "Privacy Enquiry" in the subject line of your message to help us direct it to the appropriate team member promptly.

ace671 is committed to resolving all privacy concerns fairly and transparently. If you feel your concern has not been addressed to your satisfaction after contacting our support team, you retain the right to escalate the matter through any applicable legal channels available in your jurisdiction.